Telemedicine

I had a follow up appointment with my hematologist yesterday. Everything's good, and no serious issues. Yet I did have an issue of nonmedical import.

Last Thursday I received a text asking me to pre-register for yesterday's visit. So I clicked the link embedded within and filled out all the questions asked. It's no big deal. I do it every time I have to see a doctor.

A text came Tuesday reminding me of my Noon appointment. Okay, fine. That's not unusual either, and probably good for a guy like me who's admittedly becoming terrible about out of sight, out of mind.

I arrived 30 minutes beforehand and checked in. Told that all was copasetic, I was sent on to the hematologist's office. I signed in. Everything was normal that far.

The nurse called me to the desk. "Oh, Mr. Cosgriff, you didn't have to come in. Today was supposed to be a telemedicine call, since it's only a follow up on the tests you had. But since you're here the Doctor will see you."

Well, nuts. Yet the real exasperation is that for all the organization involved, all the automatic prompts and encouragements, no one caught that it was supposed to be a telephone appointment (the hematologist was simply going to call me with the results) until I was all the way to the receptionist's desk at hematology. I wasn't even required, technically, to register for it. The Doc was just going to call me and that was all. 

No one caught it. That doesn't exactly give me confidence in the system.