A customer brought a machine in for repair this morning. There's no real news there: we repair what we sell. Yet before he left he took a minute to tell me all that he had checked. "That'll save you time, Cosgriff," he explained. I thanked him and he went on. And the first thing I did as I began to work on his unit was to double check everything he told me he had done.
Part of me hates to be that way. But the fact is that when someone who doesn't know what they're doing begins to do something anyway, they miss stuff. Sometimes they make it worse. Sometimes I have to undo everything they did just to get back to square one. They don't do it on purpose I know. Still, it delays me rather than helps.
So unless you know what you're doing, and what I do isn't brain surgery anyway so I will allow that a guy could well be able to fix his own snake, be careful about trying to help. Even though you mean well.
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment