I sell and repair drains snakes, as regular readers know. I took a call a few minutes ago from someone who had a snake to repair. So I asked the natural first question which any repairman of any product would ask: What's the make and model?
"It's got a big round cage, and it's on like a cart, and the cable's about as big as my thumb."
Heavy sigh. That simply doesn't help. It's like going to an auto parts store and describing your car as being a large metal thing with four rubber tires and an engine. As I've explained to people too many times, "Fords and Chevy are both cars, but Ford parts won't fit on a Chevy." Drain snakes are as context specific as most anything else.
I told him he had to bring it to my shop so I could see it, and he heavy sighed. But without complete information I can't help and that's all there is to it.
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