My Inner Joe Cosgriff

Me Grandpa Joe, I loved that man. Hoo boy, though, did his temper have a short fuse. I'm sure I've spoken of that. But you know, the older I grow the more I get his temper. And I'll you something further: the older I get, the harder it is to hold that genetic disposition in check. There are times where it's all I can do to keep my temper down. Even then, I still lose it, but that's for another blog.

I can't begin to tell you exactly how much I wanted to throw down on a customer just yesterday. I didn't, but I sure wanted to.

He had an issue with a drain snake, and I of course work on such animals. He told me what it was doing and I told him what it likely needed. He asked me to ship the part. "Well, why don't you try this test first," I started to explain, because there's a simple way to test this particular part and it could save everyone time and effort if the guy would take ten minutes to try it.

I was cut off, quite rudely I will add, which will not help his case. "We've done all the testing. Send me the part." FYI by his own admission they had not looked inside the motor, and the test I had in mind requires opening the motor.

That's where I nearly lost it, because I know absolutely beyond any doubt he has not tried the test I intended to suggest. I know that because it's not something anyone without my knowledge of the problem would know. Not that I'm all that, but merely that it's a very specialized type of knowledge which only someone with experience could have. And you must open the motor to do it. 

I could actually hear myself yelling at the man (but in Joe's voice) "No! You have not done all the testing; you don't know what the test is! You called me because you don't know what's wrong but now you don't wanna listen to my advice!" I wanted to hang up on him, I was so mad.

Instead I'm going to send him the part, and it had best work, for his sake. Because I will go off on him if he calls later with a complaint. I guarantee that.