I need new wire cutters

Customers, they are the most important part of any sales business. They can be (they ordinarily are) the best thing about sales, and at times the worst. At other times they can be downright odd and unusual, and even slightly disgusting. Disturbing, really.

I remember one guy who sat down while I was welding an end on his drain snake cable. He asked for a pair of wire cutters. So I gave him one, and commenced upon the repair.

He began unlacing his boots. I didn't think much about that; I really only barely noticed it and dismissed it immediately, almost without thought. He was probably just tightening or adjusting the boots, right?

Pulling enough steel cable out of his machine so as to be able to work with it, I ground the end flat and secured it in my bench vice. After screwing in a fitting and tacking a weld to ensure it would stay, I shut off my torch and turned to tell him his repair was done. But my voice caught in my throat. He had his boots off and was trimming his toenails with my wire cutters. Talk about being a little too comfortable in your surroundings.

I said nothing. I turned back to my workbench and began tinkering with another repair. Eventually the man said, "Well, what do I owe you?"

'A new set of wire cutters', I should have said. Instead I just stammered something like, uh, ten bucks.

It was surely overreaction, for they were only wire cutters and had been used to cut far dirtier things than someone's toenails. In fact, that idea by itself added to my disgust at what he had done. But after the man left I picked the tool up with a pair of pliers and threw it away. I replaced them with a new pair that afternoon. I simply didn't want to use them after that incident, and boiling work tools (if you're not a surgeon) seems stupid.

To this day I cringe at the idea of someone arbitrarily trimming his toenails with my tools in my workshop. I mean, really? Why would it even occur to anyone to do that?

The customer is always shocked

One of the fascinating things about repairing drain cables and equipment are the the laments which I hear along the way. At times I wonder if people ever actually think about what they say.
Broken cables always just break. The operator never ever put too much pressure on it. Never ever. They were simply feeding it into the drain line and it broke. One fella even claimed, I am not making this up, that he just looked at his machine and the cable snapped. Of course, he was kinda ugly...but the point is that most cable breakages supposedly occur though absolutely no fault of the operator. Right.
A favorite of mine is the question, why did my machine break? It is often asked with incredulity. My answer is, I think, obvious. Everything is subject to break. Nothing made by human hands lasts forever. Your equipment, your cars, your refrigerator; they all break, and sometimes we just don't know why. How can you be shocked by that?
Then there's the equally incredulous, it was working and then it just stopped! Again, why are you surprised? Everything works until it doesn't. Sometimes I just sigh about it. Other times I blog about it. Today is your lucky day.