Once the texts had begun, I filmed around a half minute of the monitor winking and sent it. The tech asked me to try hitting four buttons on the keyboard all at the same time. No result. So he said to try three different keys.
The screen changed. I snapped a pic of that and texted it. Aha, we're getting somewhere, responded the tech. Click on blah-blah option.
A new screen came up. In fact, it was the start up screen. Enter your PIN, I was told, and see what happens.
Viola! The computer, she worked, and right fine. I expressed profound gratitude.
Newark Technical Support. Five stars!

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