High Volumes

I had to call Blue Cross with a question recently, and was greeted with a message: 'Due to unusually high call volumes, there may be a long wait to speak to a person'.

When calling DTE with an issue about my energy bill I was mechanically told: 'Due to high call volumes there may be longer than usual wait times'.

A similar thing happened with a third call. That's when it occurred to me that this has been happening for years, perhaps decades, and with many different companies and services. You'd think by now they might hire somebody to assist with all those call volumes...