Is it ever acceptable to tell a customer to go to Hell?
Yesterday a man left a machine with me for repair. That's cool. That's what I do. He even bought the part he needed. That's cool too. I only have to charge labor. He wanted a receipt (I needed him to leave it overnight). That as well is cool. I would have given him one anyway; it's a standard business practice. At that point he left.
He returned within about 90 seconds and started taking pictures of his broken machine. While I stared at him he explained, "I just did some upgrades and want to be sure I get my machine back."
That's when I thought I should tell him to go to Hell and take his machine with him. I didn't, but if I had, would have I been wrong?
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