Hold Thy Tongue Marty

As a general rule, it really is best to hold your tongue. But, hell, sometimes that can be hard.

I sent an order UPS to a customer. Okay, I sent my brother out with the package to UPS it to a customer, but potato, pa-tat-o. After he had left the old barn, and as they had prepaid, I sent an email explaining that the order was on its way and that I would be snail mailing a paid invoice later that day. That's a standard business practice, right?

The next day I received an email from said customer wondering why, as they received the parcel, there was not an invoice enclosed. They enquired, would I be sending one by the regular mail?

I might not have been quite so upset with the question except that they asked it in a reply to the original email informing them that a paid invoice was forthcoming in the regular mail. 

Bite. Thy. Tongue. Marty. 

I cannot tell you how badly I wanted to reply to the email by asking if they actually read their emails. I cannot tell you how seriously I considered a smarmy, snide response. Something along the lines of, 'What? You didn't get an invoice? I will overnight air one to you immediately!' or some such. But no, I calmly replied that one was already in the mail, but to let me know if they didn't get it soon. 

I'm easing my anger by writing this blog entry. But I'll bet you know the feelings I'm dealing with, eh?