It's so easy to fix a snake

 No, Mungo! Never kill a customer! -from Monty Python's Dirty Fork sketch

Those are certainly words to live by. I have never come close to killing a customer. At least, so far as the police know. But I have snapped at a couple of them.

Several years ago during a period when we were extremely busy and running about one week to ten days behind in repairs (not unlike now quite honestly) a guy walked into the old barn. He had a machine which wasn't running and wanted me to take a look at it. I said I would, but that if it required anything serious he'd have to leave it and I'd get to it as soon as I could.

I followed him out to his van and he produced a little General Sewerooter Junior which had wires hanging out of the motor in a terrible jumble. A real bird's nest, me Pops used to say. It would have taken an hour simply to sort everything out, to get all the wiring back in place so that I might then start diagnosing the real problem. On top of that, his cable was tangled inside the drum. I shook my head and said to the man, "You're going to have to leave that with me."

He began, "Well all you have to do is..."

I cut him off right there. "Then you do it," I replied, admittedly rather harshly.

"I beg your pardon?"

"Then you do it," I repeated. "If it's all that simple, why are you bringing it to me? Why don't you have it done already?"

"You don't have to get that way, man," he protested.

In me best Grandpa Joe voice I half yelled back, "Yes! Yes I do! Everybody thinks their mess is so easy to fix after they messed it up worse and then expect a miracle from me! I'm not putting you in front of anybody else for this!"

The man left. I didn't kill him, but I haven't seen him since either.